FAQ

Frequently Asked Questions

1. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery to the United States generally takes 7–15 business days after shipment.

2. How can I track my order?
Once your order ships, tracking information will be sent to the email address used at checkout.

3. Can I cancel or change my order?
Please contact us within 12 hours of placing your order. Once an order has entered processing or shipment, we may no longer be able to make changes.

4. What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, and returned with original packaging and accessories.

5. What if my item arrives damaged or incorrect?
Contact us with your order number and clear photos of the issue. We will review the situation and provide an appropriate solution.

6. Do you ship internationally?
We may ship to selected international destinations. Available shipping options will be shown at checkout.

7. How can I contact you?
You can reach us through our Contact page or by email at c282223146@163.com. We aim to respond within 1–2 business days.