Refund policy
Return and Refund Policy
We want you to feel confident shopping with Lucky You and Me. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in its original condition
- Returned with all original packaging, tags, accessories, and protective materials
- Accompanied by proof of purchase or order number
Items showing signs of wear, damage caused after delivery, alteration, misuse, or missing original packaging may not be eligible for a refund.
How to Request a Return
Please contact our customer service team before sending any item back.
Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your return request is approved, we will provide return instructions and the applicable return address.
Please do not send products back without prior authorization.
Return Shipping
For returns due to personal preference, incorrect size selection, or change of mind, the customer is responsible for return shipping costs.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. After verification, we will provide an appropriate solution, which may include a replacement, refund, or return shipping arrangement at no additional cost to you.
Original shipping charges are generally non-refundable unless the return is caused by our error.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel or change your order, please contact us within 12 hours of placing the order.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn, used, damaged, or altered after delivery
- Items missing original packaging, tags, or accessories
- Personalized or customized products
- Gift cards
- Items specifically marked as final sale, where permitted by applicable law
Damaged or Incorrect Orders
Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the issue so we can assist you.
Exchanges
The fastest way to obtain a different item, size, or color is usually to return the eligible item and place a new order after the return has been approved.
Contact Us
For return or refund questions, please contact our customer support team through the Contact page on our website.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.