Shipping policy
Shipping Policy
We currently ship orders from our fulfillment location in China to customers in the United States and selected international destinations.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Estimated Delivery Times
For orders shipped to the United States, estimated delivery is generally:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 5–10 business days, where available
Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances outside our control.
Tracking
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow up to 2–5 business days for tracking information to update after shipment.
Shipping Fees
Shipping charges, if applicable, will be displayed at checkout before payment.
Promotional free shipping offers may apply to qualifying orders.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Please contact us as soon as possible if you need to correct your shipping information.
Lost, Delayed or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant details.
We will review the situation with the shipping carrier and provide an appropriate solution where applicable.
Multiple Packages
Some orders may be shipped in separate packages. If so, you may receive more than one tracking number.
Contact Us
For shipping questions or assistance with an order, please contact our customer support team through the Contact page on our website.